Terms and conditions

Contract of Services

Our Workmanship Guarantee
We offer 12 months guarantee on all internal decorating and a 5-year Guarantee on all our external decorating work. On the rare occasion that we get something wrong, if it is our fault we will fix the job, no hassles and no trying to push the blame.
We have full public liability insurance cover and our staff are highly trained.

Terms and Conditions
1. DEFINITIONS
o “T B Decorating Services Ltd” shall mean T B Decorating Services Ltd, or any agents or employees thereof.
o “Customer” shall mean the Customer, any person acting on behalf of and with the authority of the Customer, or any person purchasing Services and services from T B Decorating Services Ltd.
o “Services” shall mean all services, goods, products and advice provided by T B Decorating Services Ltd to the Customer and shall include without limitation all painting services and the provision of associated products and all charges for labour, hire charges, insurance charges, or any fee or charge associated with the supply of Services by T B Decorating Services Ltd to the Customer.

2. ACCEPTANCE
o Any instructions received by T B Decorating Services Ltd from the Customer for the supply of Services shall constitute a binding contract and acceptance of the terms and conditions contained herein.

3. COLLECTION AND USE OF INFORMATION
o The Customer authorises T B Decorating Services Ltd to collect, retain and use any information about the Customer, for the purpose of assessing the Customer’s creditworthiness, enforcing any rights under this contract, or marketing any Services provided by T B Decorating Services Ltd to any other party.
o The Customer authorises T B Decorating Services Ltd to disclose any information obtained to any person for the purposes set out in section 1.
o Where the Customer is a natural person the authorities under sections 1 and 2 are authorities or consents for the purposes of the General Data Protection Regulation (GDPR) 2018.

4. PRICE
o Where no price is stated in writing or agreed to orally the services shall be deemed to be sold at the current amount as such services are sold by T B Decorating Services Ltd at the time of the contract.
o The price may be increased by the amount of any reasonable increase in the cost of supply of materials that is beyond the control of T B Decorating Services Ltd between the date of the contract and delivery of the services.

5. PAYMENT
o Payment for Services shall be made in full immediately.
o Interest may be charged on any amount owing after the due date at the rate of 8% plus the Bank of England current reference rate per month or part month plus compensation under section 5A of the Late Payment of Commercial Debts (Interest) Act 1998 until it is paid in full
o Any expenses, disbursements and legal costs incurred by T B Decorating Services Ltd in the enforcement of any rights contained in this contract shall be paid by the Customer, including any reasonable solicitor’s fees or debt collection agency fees.
o Receipt of a cheque, bill of exchange, or other negotiable instrument shall not constitute payment until such negotiable instrument is paid in full.
o A deposit of 30% will be required prior to work commencing.
o Progress payments will be required on larger projects

6. QUOTATION
o Where a quotation is given by T B Decorating Services Ltd for Services:
o Unless otherwise agreed the quotation shall be valid for thirty (30) days from the date of issue; and
o The quotation shall be inclusive of VAT unless specifically stated to the contrary;
o T B Decorating Services Ltd reserve the right to alter the quotation because of circumstances beyond its control.
o Where Services are required in addition to the quotation the Customer agrees to pay for the additional cost of such services.

7. RETENTION OF TITLE
o Where the Customer has not paid for any Products in its possession property in such Products shall remain with T B Decorating Services Ltd and:
o The Products shall be held by the Customer as bailee; and
o Title in the Products shall remain with T B Decorating Services Ltd until the client has made payment for the Products.
o The Customer gives irrevocable authority to T B Decorating Services Ltd to enter any premises occupied by the Customer, at any reasonable time, to remove any Products not paid for in full by the Customer. T B Decorating Services Ltd shall not be liable for costs, damages or expenses or any other losses incurred by the Customer or any third party as a result of this action, nor liable in contract or in tort or otherwise in any way whatsoever.

8. DISPUTES
o No claim relating to our Services will be considered unless made within fourteen (14) days of delivery.

9. LIABILITY
o The Consumer Rights Act 2015 and other statutes may imply warranties or conditions or impose obligations upon T B Decorating Services Ltd which cannot by law (or which can only to a limited extent by law) be excluded or modified. In respect of any such implied warranties, conditions or terms imposed on T B Decorating Services Ltd, T B Decorating Services Ltd liability shall, where it is allowed, be excluded or if not able to be excluded only apply to the minimum extent required by the relevant statute.

10. WARRANTY
o Manufacturer’s warranty applies where applicable.
o Any written warranty that T B Decorating Services Ltd provide to the Customer will also form part of these terms and conditions of trade.
o This warranty does not cover:
 Paint failure at horizontal surfaces or any surface that permits moisture to collect because of their specific design (i.e. railings, porches, wooden gutters, decks, stairs, roofs, etc.)
 Work for which Contractor did not supply the paint or other materials
 Any work not performed by the Contractor
 Surfaces made of, or containing, galvanized metal, or varnished surfaces
 Bleeding caused by rust, cedar, or knots
 The cost of paint required to perform the repairs
 Exact paint match, since environmental conditions will affect the colour and finish of all paints over time
 Cracks that occur in drywall, plaster, artex or wood after completion of painting
 Repairs which are needed due to results of a defect in the paint (despite paint being supplied by the Contractor or the customer)
 Any peeling, chipping, or blistering caused by:
 mill-glazing from smooth cedar
 peeling of layers of paint existing prior to the work performed by the Contractor
 moisture content of the substrate
 abrasion, abrasive cleaning, mechanical damage, abuse, or damage that results from use of chemicals (or cleaning agents)
 exposure to harmful solids, liquids or gases
 ordinary wear and tear, or extraordinary wear and tear, resulting from improper use and care
 defects or damages caused by fire, flood, acts of God, explosion, vandalism, extreme weather conditions, alterations, abuse, negligence, misuse, or any additional reason beyond the control of the Contractor
 structural defects, including settling or movement
 harm or neglect of the homeowner (including abnormal use or misuse of area)
In order to be entitled to file a claim under this limited warranty, the customer must first:
 Contact T B Decorating Services Ltd to report claim
 Make the property accessible to the Contractor to perform repairs
 Maintain evidence of payment in full
 Maintain a copy of the original contract
 Pay the original full contract price
Repairs under this warranty will only be performed on the areas where blistering, peeling, or chipping have occurred and only to the level deemed necessary to blend or interface with the undamaged finish as determined in the sole discretion of the owner of T B Decorating Services Ltd.
**This is the only warranty made by T B Decorating Services Ltd and takes the place of all other expressed or implied warranties. This warranty only covers services that T B Decorating Services Ltd has provided, and the warranty is valid only for the original purchaser on the contract. T B Decorating Services Ltd will not be held liable in any event for consequential or incidental damages that exceed the original contract price. This warranty may not be altered or extended for any purpose unless done so in writing and documented by all parties to the contract.

11. CONSUMER RIGHTS ACT
o Our guarantees do not affect your rights as a consumer as stated in the Consumer Rights Act 2015

12. PERSONAL GUARANTEE OF COMPANY DIRECTORS OR TRUSTEES
o If the Customer is a company or trust, the director(s) or trustee(s) signing this contract, in consideration for T B Decorating Services Ltd agreeing to supply Services and grant credit to the Customer at their request, also sign this contract in their personal capacity and jointly and severally personally undertake as principal debtors to T B Decorating Services Ltd the payment of any and all monies now or hereafter owed by the Customer to T B Decorating Services Ltd and indemnify T B Decorating Services Ltd against non-payment by the Customer. Any personal liability of a signatory hereto shall not exclude the Customer in any way whatsoever from the liabilities and obligations contained in this contract. The signatories and Customer shall be jointly and severally liable under the terms and conditions of this contract and for payment of all sums due hereunder.

13. MISCELLANEOUS
o T B Decorating Services Ltd shall not be liable for delay or failure to perform its obligations if the cause of the delay or failure is beyond its control.
o Failure by T B Decorating Services Ltd to enforce any of the terms and conditions contained in this contract shall not be deemed to be a waiver of any of the rights or obligations T B Decorating Services Ltd has under this contract.
o If any provision of this contract shall be invalid, void or illegal or unenforceable the validity existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.


What our customers say about us

Very satisfied with the service and the quality of the work

A great job by Hayden and Bobby: professional, punctual, courteous and helpful in every way. Thanks to Terry for his expert advice on colour and paint type and the organisation of the decorating and bay window modifications by Lee.
Very satisfied with the service and the quality of the work. Pleased to recommend and will certainly use again in the future.

Russell and Wendy Gent

Highly recommend

Terry and his team have just spent 4 days with us decorating dining and bath rooms, and all the external woodwood of the house. Terry gave us a competitive price and we are thrilled with the result. As a team, they really know how to work hard and their workmanship does them credit; so refreshing to discover a team that really takes pride in what they do. They were punctual, reliable, professional and a pleasure to have about the place. Their work was of a very high standard, they left the site clean, and throughout, nothing was too much trouble for them. We recommend them unreservedly and will certainly use them again. Thank you, Terry, for a first class job.

J D Edwards

Work

Terry and his super team made a beautiful job of our hall, kitchen and lounge. We had great help from Terry for our colour selection which turned out superb. Thanks again to Aidan and Bobby, the best decorators in Leicester.

Gordon Scott (Scottie)

The Best

Dear Terry. I want to say a big thank you to you and your brilliant team for the work done on our house after the house was flooded. We’re so pleased with the work done on the house it was fantastic & I am so pleased with the results. I would highly recommend T B Decorating Services for your decorating

Ramila Bulsara

Our home in Peterborough

Dear Terry. I want to say a big thank you to you and your team for the work done on our porch, hall, landing, and stairs. All the team worked so hard. Their attention to detail was exemplary, so careful and exacting we can’t thank them enough They were so professional and meticulous in every detail. The final result is amazing (even though all branches of B & Q had none of my first choice of wallpaper left so we choose a different pattern but still happy). Allen & James had difficult journeys every morning along the A47 but they never complained and just got on with the job in hand. We are delighted with the results and overwhelmed by such workmanship and professionalism. You must be very proud of your team they are superstars 🌟🌟🌟 .

Pat & John Stephenson

An entirely hassle free experience

An entirely hassle free experience. Terry is totally professional and uses pleasant, courteous and efficient tradesmen whose work for me was carried out within the planned time-lines to a very high standard. I’ll be using TB Decorating again

Mike Muse

Highly recommended

I can highly recommend T B Decorating Services. The team was always punctual, polite and the work they’ve done is to a very high standard. They even cleaned up everyday and I’m extremely delighted with the finished result on my home. Thank you also to Terry for providing advice on colour schemes and wallpaper choices, his ideas look fantastic.

Louisa Cooper-Smith

Fantastic job

Terry and his team came and done my front room and bed rooms what a fantastic job

John Lewis

Thank you!!

To Terry & his Brilliant team thank you soo much for turning our house into a proper home now which we feel proud of great job, highly recommended to anyone out there . My home is perfect now

Mutazim Rashid

Highly recommended

Terry was so helpful and did the most amazing job, i would highly recommend him and the company.

Chandni Jethwa

all I can say is fantastic

All I can say is that Terry & his team came to decorate my hallway and front room, the work was fantastic

Paul brooks

Living room redecorated

I’d like to thank Terry and his team for the fantastic job they did on my living room. The standard of workmanship is exceptional, my living room looks like a completely new room. I’m extremely pleased with the work and can highly recommend T B Decorating Services Ltd.

Phil Hunt

Highly recommended

Brilliant job, Terry comes highly recommended. My home is perfect

Laura West

A JOB WELL DONE

Fantastic job done on my outside garage doors. Terry was tidy, punctual and always polite

Mrs Sheila Taylor

WONDERFUL JOB

Terry did the decorating in our kitchen when we had a new one fitted. He came and painted before the units was fitted then returned after to touch up areas that the kitchen fitter damaged. He did a great job and our kitchen looks lovely

Stacey James

Public Liability Insurance

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